Some Client Premises Surveyed
We are pleased to include a list of some of our major clients.
At the start of 2007, we instituted a formal customer feedback response form. We are pleased to show you our analysis of the responses to date.
Each client is asked to categorise our quality of service under each of
the following headings. We have averaged the responses to date in our summary
below.
Categorisation:
1 = Poor
2 = Satisfactory
3 = Good
4 = Very Good and
5 = Excellent
Average Scores:-
Dealing with your enquiry / queries
.... 4.36 out of 5
How well the survey work met agreed results / objectives
.... 4.42 out of 5
Clarity of report
.... 4.47 out of 5
Suitability of report format
.... 4.37 out of 5
Turnround of report
.... 3.90 out of 5
No individual response was less than 'Satisfactory'.
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